Privacy statement

Privacy Policy for the Use of the Website

Trocellen GmbH, with registered office at Mülheimer Straße 26, 53840 Troisdorf, Germany, as data controller (hereinafter referred to as “Data Controller“), hereby informs you in accordance with Regulation (EU) 2016/679 (“GDPR“) and the applicable national data protection regulations about the processing of your personal data in accordance with the following modalities and for the following purposes:

1. Object of the data processing

The Data Controller processes personal data (hereinafter referred to as “data” or “personal data”) (in particular first name, surname, e-mail address, telephone number, location area, IP address, etc.) that you provide when you visit the Data Controller’s website Trocellen.com and its subdomains (insulation.trocellen.com, automotive.trocellen.com, adhesive-tapes.trocellen.com, sport-home-leisure.trocellen.com, footwear.trocellen.com, packaging.trocellen.com, progame-shockpads.com, progame-tatami.com, polifoam.hu, tctoday.com, tcinnolab.com, tcinnolab.hu, smrt-lab.com, smrtmug.com, smrtracket.com, smrtyoga.com, tctoday.com, wellstep.eu, hereinafter referred to as “websites”) or in the context of a contact request addressed to the data controller.

2. Purpose and legal basis of the processing

Your personal data will be processed without your prior consent for the following purposes and on the following legal basis:

  • The fulfilment of the contract or pre-contractual obligations, in particular:
    • Conclusion, fulfilment and management of the contract, provision of services resulting from the Data Controller’s commercial offer and technical support, management of billing services, complaints and disputes, sending of service messages, data recovery, prevention of fraudulent acts and/or harmful abuses;
    • Processing your contact enquiry;
    • Management and maintenance of the website.
  • The pursuit of a legitimate interest of the data controller, in particular:
    • Preventing and detecting fraudulent activities or misuse of the website;Exercise of
    • the data controller’s rights, such as the right of defence in legal proceedings;
    • If you are already a customer, we may also send you commercial communications to the e-mail address you have provided, which relate to products and services of the data controller that you have already used. For each email you receive, you have the option of opting out of receiving further communications by clicking on the relevant link.
  • The fulfilment of legal obligations of the data controller, e.g:
    • Fulfilment of obligations arising from laws, regulations or national and EU legislation or laid down by the competent authorities.

Your personal data will only be processed with your prior consent for the following purposes. You can withdraw your consent from the data controller at any time with effect for the future:

  • Purposes of disclosure: The Data Controller will disclose the personal data to its authorised distributors so that they can provide you with the requested information about Trocellen’s products and process your purchase from them, unless the Data Controller has the possibility to provide this service itself. Please note that in this case, the Data Controller will transfer personal data to the authorised distributor geographically closest to you. The retailer’s location will be calculated in relation to the location area you specify to the data controller.
  • Use of cookies and similar technologies: We use cookies and similar technologies to analyse general user behaviour or static surveys within the meaning of the Cookie Policy (see section 4 Use of cookies and similar technologies).
  • Marketing purposes: you may be informed by the Data Controller through telephone calls, e-mails, newsletters about questionnaires, initiatives and commercial offers and surveys..

3. Modalities of data processing

Your data is processed electronically in the form of data collection, registration, organisation, storage, consultation, elaboration, modification, selection, retrieval, comparison, use, combination, blocking, communication, deletion and destruction.

4. Use of cookies and similar technologies

We use cookies and similar technologies on our websites. Cookies may contain data that makes it possible to recognise the device used. In some cases, however, cookies only contain information on certain settings that are not personally identifiable. However, cookies cannot directly identify a user. A distinction is made between session cookies, which are deleted as soon as you close your browser, and permanent cookies, which are stored beyond the individual session.

For more information on what cookies and similar technologies are, which cookies we use and how to manage your cookie settings, please refer to our Cookie Policy.

5. Storage of the data

The data controller shall process the personal data only for as long as is necessary to fulfil the aforementioned contractual purposes and legitimate interests, but in any case for no longer than necessary:

  • 5 years after termination of the contractual relationship for contractual purposes;
  • 2 years after the survey for marketing purposes;
  • 1 year after collection for the purposes of disclosure;
  • during the period specified in the cookie declaration in our consent banner for usage of cookies/ similar technologies.

6. Access to data

Your data may be made accessible to the following persons for the aforementioned purposes:

  • Employees of the data controller and/or subsidiaries who require access to the data due to their role as data controllers and/or internal data processors and/or system administrators;
  • Group companies, third companies or other parties (e.g. IT service providers, credit institutions, specialised companies, etc.) that carry out outsourcing activities on behalf of the data controller and process data as external data processors.

7. Data transmission

Your data may also be communicated without your prior consent, at their request, to control, police or judicial authorities that process them in their capacity as independent data controllers for institutional purposes and/or in accordance with the law in the context of investigations and controls. In addition, your data may be communicated to third parties (e.g. partners, independent contractors, agents, authorised dealers, etc.) who will process them as independent data controllers in order to carry out actions necessary for the aforementioned purposes.

8. Forwarding of data

The data will not be made public, but may be transferred to other countries outside the EU, such as Malaysia and Japan, for the purposes mentioned above. In order to ensure an adequate level of data protection, the transfer will be made in accordance with the adequacy decisions authorised by the European Commission or the adoption by the data controller of the standard contractual clauses drawn up by the European Commission.

9. Type of data provision

The provision of data for contractual purposes is mandatory: this data is necessary in order to use the services of the data controller. If you decide not to provide your data, you will not be able to use the services of the data controller.

The provision of data for marketing purposes is voluntary. If you decide not to provide your data, you can still use the services of the data controller. However, if you decide not to provide your data, you will no longer be able to receive our commercial communications.

The provision of data for the purpose of forwarding is voluntary, and if you decide not to provide your data, it will not be forwarded to our authorised dealers. However, you will not be able to finalise the purchase with them.

10. Rights of the data subject

The data controller informs you that you have the following rights in your capacity as a data subject:

  • To obtain confirmation and comprehensible information about the existence or non-existence of personal data concerning you, even if you are not registered;
  • to request access to and, where appropriate, a copy of the following information: a) the source and category of the personal data; b) the logic involved if the processing is carried out electronically; c) the purposes and means of the processing; d) the identity of the data controller and the data processors; e) the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in other EU countries or international organisations; e) the period for which the personal data will be stored or, if this is not possible, the criteria used to determine this period; f) the existence of automated decision-making and, where applicable, information on the logic involved, the scope and intended consequences for the data subject. information on the logic involved, the scope and the intended consequences for the data subject; g) the existence of appropriate safeguards in the event of the transfer of personal data to another country outside the EU or to an international organisation;
  • to demand that incomplete data be updated, corrected or completed without delay:
  • to obtain the erasure, anonymisation or blocking of data if: a) their processing violates a law; b) they are no longer necessary for the purposes for which they were collected or further processed; c) you withdraw the consent on which the processing is based and there is no other legal ground for the processing; d) you object to the processing and there are no overriding legitimate grounds for the processing; e) this is done to fulfil a legal obligation; f) they relate to children. The data controller may refuse to erase data if this is necessary: a) to exercise the right to freedom of expression and information; b) to fulfil a legal obligation, to perform a task carried out in the public interest or in the exercise of official authority; c) for reasons of public interest; d) for purposes of public interest, scientific or historical research purposes or for statistical purposes; e) to assert legal claims;
  • to obtain restriction of processing if: a) the accuracy of the personal data is contested; b) the processing is unlawful and the data subject opposes the erasure of the personal data; c) you need the data for the establishment, exercise or defence of legal claims; d) it has been verified whether the legitimate interests of the controller override those of the data subject;
  • in the case of automated processing, to receive the personal data concerning you in a structured, commonly used and machine-readable format and to transmit those data to another data controller without hindrance from the data controller to which the personal data have been provided;
  • object, in whole or in part, to a) the processing of personal data concerning you for legitimate reasons, even if pertinent to the purpose of data collection; b) the processing of personal data concerning you for the purpose of sending advertising material or direct sales or for market research or commercial communication.
  • to lodge a data protection complaint with the competent supervisory authority.

In the above-mentioned cases, the data controller will, if necessary, inform any third party to whom the personal data is disclosed of any exercise of your rights, except in special cases (e.g. if this proves impossible or involves a disproportionate effort).

11. Modalities for exercising rights

You can exercise your rights at any time, e.g.

  • by contacting the data controller by post;
  • by sending an e-mail to germany@trocellen.com;
  • by calling the following telephone number: +49 2241 25 49 450.

12. Data controllers, data processors and persons responsible for processing

The data controller is Trocellen GmbH

The appointed data protection officer is:

  • Detlef Großmann
  • Address and telephone number: +49 2241 25 49 450.

The current list of data processors is available at the Data Controller’s office at Mülheimer Straße 26, 53840 Troisdorf, Germany.

Troisdorf, 06 August 2024